Refund policy

🔁 Return & Refund Policy

At UPPERDOLPA, customer satisfaction is important to us. Our return and refund policy is structured to ensure fairness, while maintaining the integrity of our wellness products.

✅ Risk-Free Trial (Conditional Refund Policy)

Our Risk-Free Return Policy allows you to try our product consistently with peace of mind.

To be eligible:

  • You must use the product for at least 30 days

  • You must follow our recommended usage instructions

  • If unsatisfied after 30 days of proper use, you may request a refund

Note:

  • Refund requests before 30 days are not eligible

  • Customers who claim this refund offer once will not be eligible for it again in the future

📦 Non-Defective Returns

  • Only unopened and unused products can be returned

  • Return requests must be made within 30 days of receiving the product

  • Customer is responsible for return shipping

  • Due to health and safety, opened or used products are not accepted for return or resale

🛠️ Damaged or Defective Items

  • If your item arrives damaged or with packaging defects, notify us within 7 days of delivery

  • We will send a free replacement (photo evidence required)

  • If your tracking shows “delivered” but the item was lost, stolen, or misplaced, we will send one free replacement (no refund)

💳 Refunds (If Approved)

  • Refunds will be issued to your original payment method

  • Processing time: 5–7 business days after refund approval

  • Refunds are only available for products that meet the eligibility criteria above

📩 Contact Us

If you have any questions or wish to initiate a return or refund:

📧 Email: contact@upperdolpa.com
🌐 Website: https://www.upperdolpacom