Shipping & Delivery
Thank you for shopping with Upper Dolpa. We’re committed to delivering your order safely and on time. Please read our Shipping & Delivery Policy to understand how we process and ship your products.
1. Shipping Locations
We offer shipping to the following regions:
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Within Nepal: Nationwide delivery.
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International Shipping: We ship to most countries worldwide. If your country is not listed at checkout, please contact us at info@upperdolpa.com for assistance.
2. Order Processing Time
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Orders are processed within 1–2 business days after receiving payment.
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Orders placed on weekends or holidays will be processed the next business day.
You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once your order is dispatched.
3. Estimated Delivery Time
Domestic (Nepal):
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Standard Delivery: 2–5 business days
International:
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Standard Delivery: 7–21 business days depending on your location
Please note: Delivery times are estimates and may vary due to customs delays or external factors beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method.
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Free Shipping: We offer free shipping in Nepal on orders over [insert amount].
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International Shipping: Charges are based on the destination and weight of your order.
5. Customs, Duties & Taxes (for International Orders)
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International orders may be subject to customs duties, taxes, and import fees upon arrival in your country.
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These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Tracking Your Order
Once your order is shipped, you will receive an email with tracking details. You can use this to monitor your package’s journey to your doorstep.
7. Delivery Issues
If your order is delayed, lost, or arrives damaged:
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Please contact us at info@upperdolpa.com within 7 days of expected delivery.
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For damaged items, include photos of the packaging and product.
We will assist you in resolving the issue as quickly as possible.
8. Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions regarding shipping or your order status, feel free to reach out to us at:
Upper Dolpa
Email: info@upperdolpa.com
Address: Tokha-7, Kathmandu, Nepal